FAQ

Frequently asked questions

How will my print be packaged?


5x7 inch, A5 & A4 prints are all posted in sturdy board back envelopes and A3 prints are sent in postal tubes to make sure your order gets to you safely.




Does Kiddy Winks Prints cover the cost of returned or exchanged items?


Buyers are responsible for return postage costs unless the item arrives damaged or defective. If the item does not arrive to me in its original condition, the buyer is responsible for any loss in value.




When should I expect to receive my order?


We always aim to dispatch orders between 1- 5 business days, but this is all down to what item or how much you purchase.




Do you ship to my country?


We currently only ship to the UK.




Why hasn't my order arrived yet?


We always make sure to dispatch orders quickly and are confident that your items will arrive to you on time, but unfortunatly there is sometimes delays with Royal Mail. If your order hasn't arrived within 5 business days of being dispatched then please contact us at Kiddywinksprints@gmail.com and we will do our best to help you.




Can you make custom designs?


This all depends on what exactly you're after, but just pop us an email at kiddywinksprints@gmail.com and we can discuss what you would like!