SHIPPING & RETURNS

Shipping Policy

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

 

Shipment details

All orders are sent using Royal Mail's 1st class postal service. Please note that shipping does NOT include tracking.

When to contact us if your order hasn't arrived

Please wait 5 business days after you have received a dispatch email confirmation before contact us. 

Please email kiddywinksprints@gmail.com

Return & Exchange Policy

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Dispatch items back within: 21 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.