SHIPPING & RETURNS
The time I need to prepare an order for dispatch varies. For details, see individual items.
All orders are sent using Royal Mail's 1st class postal service. Please note that shipping does NOT include tracking.
When to contact us if your order hasn't arrived
Please wait 5 business days after you have received a dispatch email confirmation before contact us.
Please email firstname.lastname@example.org
Return & Exchange Policy
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.